Privacy Policy
Personal Health Information Protection
Medical records contain sensitive personal health information that is collected and maintained to allow physicians and healthcare providers at Panacea Clinic to deliver safe, effective, and continuous medical care while maintaining the highest standards of practice. Original medical records compiled by a physician are the legal property of the clinic and/or treating physician.
To provide safe and effective care, patients are required to provide complete, accurate, and up-to-date personal and medical information.
Patients have the legal right to access and obtain copies of their medical records and to control how their personal health information is used and disclosed, subject to applicable laws and regulations.
Patients also have the right to control disclosure of their medical records to third parties. Any release of information must be:
Informed and authorized by the patient
Specific and limited to the requested purpose
Provided with an opportunity for the patient to review the information prior to release
Revocable by the patient at any time prior to disclosure
Used only for the purpose for which consent was given
Preferably documented in writing
Patients are entitled to receive care in a confidential environment free from unauthorized third-party access. Any disclosure of patient information must adhere strictly to confidentiality obligations and patient privacy rights. When information is shared with third-party providers (such as insurance companies or health benefit administrators), only the minimum necessary information required will be disclosed.
If patient information is used for financial audits or administrative reviews by authorized third parties, identifying and unrelated personal health information will be removed wherever possible. No third party may access patient medical records without explicit patient consent, unless required by law or court order.
Cookies and Website Usage
The use of cookies is an industry standard. Most web browsers are initially set to accept cookies automatically. You may modify your browser settings to refuse cookies or to notify you when cookies are being used. Please note that disabling cookies may affect certain website features and functionality.
Text and Email Messaging Consent
By providing your mobile number or email address, you consent to receive communications from Panacea Clinic related to:
Appointment reminders and confirmations
Scheduling updates
Important clinic notices
Healthcare and service-related information
Message frequency may vary. Standard message and data rates may apply. You may unsubscribe from emails at any time or stop text messages by replying STOP.
Privacy and Cookies Policy
At Panacea Clinic, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your personal information and how cookies are used on our website.
Personal Information We Collect
We may collect personal information when you interact with our website or services, including when you:
Complete contact or intake forms
Request appointments
Subscribe to communications
Use online healthcare services
The information collected may include:
Name
Email address
Phone number
Mailing address
Health-related information (when voluntarily provided)
Any other information you choose to provide
How We Use Your Information
We use your information to:
Provide medical care and related services
Respond to inquiries and appointment requests
Send important clinic communications
Improve our website, services, and patient experience
Conduct internal analysis and service improvements
We do not sell or rent personal information to third parties.
Cookies Usage
Our website uses cookies to enhance your experience and improve functionality.
Types of Cookies We Use
Strictly Necessary Cookies
Required for website functionality, navigation, and secure access.
Performance Cookies
Help us understand how visitors use our website so we can improve performance and usability.
Functionality Cookies
Remember preferences such as language and settings for a personalized experience.
Managing Cookies
You may control or delete cookies through your browser settings. Disabling cookies may limit certain website features and functionality.
Your Privacy Rights
You have the right to:
Access your personal information
Request corrections to inaccurate data
Request deletion where permitted by law
Withdraw consent for communications
Request information about how your data is used
To exercise your rights, please contact the clinic directly.
Security Measures
Panacea Clinic takes appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. Security measures include encryption, secure servers, and controlled access systems. While we use industry-standard protections, no electronic transmission or storage system can be guaranteed to be completely secure.
Policy Updates
This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes. Continued use of our website or services after updates indicates acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Panacea Clinic
Website: https://panaceaclinics.com/
Phone: 905-689-1110
Email: info@panaceaclinics.com
Address: 105 Clappison Ave, Suite 200
Hamilton, ON L8B 1W2